Account eAlerts and Notifications

Stay on top of the transactions flowing to and from your accounts. When you create an alert through Digital Banking, you specify the conditions that trigger that alert so you stay on top of what’s important to you.

Important Security Reminder: The Callaway Bank will never ask for your online banking password or security questions.

The Callaway Bank does not charge you a fee for using eAlerts. However, you must have a web-enabled cell phone to receive alerts via your wireless device, and your wireless carrier may charge for incoming text messages. Please check with your wireless carrier for details.

eAlert FAQs

If I want to receive eAlerts, do I have to download the mobile app?

You can setup eAlerts through the desktop access or via the mobile app. For step by step instructions go to our interactive guide: https://mcompany.cld.bz/The-Callaway-Bank-Digital-Banking-Guide/65/

What if I switch mobile carriers or purchase a new device? Will my eAlerts continue?

If your mobile number doesn’t change, your eAlerts will continue without interruption. If your mobile number changes, please contact Customer Care to update your information.

How do I enroll in eAlerts with the Mobile App?

From your Mobile Banking app, simply log in and click MANAGE ALERTS from the main menu. Next, tap the “+” next to “My Alerts”, followed by CUSTOM. Choose the account you want to set up eAlerts for from the drop-down menu and complete the details, including how you want to be alerted (Email, Text, or Push Notification). Hit CREATE to complete and you’re ready to go.

Will the eAlerts sent to my device contain any identifying information?

No, the eAlerts you receive will only contain the last four digits of your account number or the nickname of your account(s).

Are eAlerts safe?

Yes, security is taken care of with the latest industry standards in encryption and authentication.

Is there a fee for eAlerts?

No, The Callaway Bank does not charge a fee for eAlerts. However, some mobile carriers charge a fee for texting, so please contact your mobile provider regarding fees for text messaging.

Who is eligible for eAlerts?

All accounts are eligible to use eAlerts.

What types of transactions can I receive eAlerts for?

You can have a Transaction alert set up for any of the following transaction types: debit card, checks (includes checks and ACH’s), wires and deposits incoming and/or outgoing, or choose all categories for alerts on all options.

Debit Cards include purchases, ATM withdrawals, and ATM deposits
Checks include written/deposited and withdrawals, in-branch, and ACH payments
Wires
Deposits include ACH (electronic) transactions, such as direct deposits or automatic withdrawals
Online Banking transfers

What type of eAlerts can I set up?

Receive an email or text for the following account changes:

Available Balance
Check Cleared
Debit
Deposit
Failed Transaction
High Balance
Low Available Balance
Low Balance
NSF Items Today
Online Transfer
Pending ACH
Stop Payment

What are eAlerts?

eAlerts are electronic alerts that will keep you updated with an email or text based on your preferences.

Find more frequently asked questions

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Account eAlerts and Notifications